We are committed to providing you the best possible support for all our products.

6-month-from-purchase technical support is available for customer purchased PRO and/or DEV versions of our templates / extensions.
Technical support includes:

  • 1. Issues from configuring Byjoomla's templates and extensions
  • 2. Issues / bugs of templates/extensions not compatible with Browsers
  • 3. Templates/extensions and customer's server conflict
  • 4. Templates/extensions conflict with third-parties' products
  • 5. Templates must be at the initial conditions (delivery conditions) with no significant customization


Customer can choose between 3 support channels: Byjoomla Ticket Support, Forum Support and Direct Mail Support
All support request will be replied within 24 hours.
Please be noted that technical support does not include customization / modification of templates.


ByJoomla.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters. The Joomla!® name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.