We are committed to providing you the best possible support for all our products.
6-month-from-purchase technical support is available for customer purchased PRO and/or DEV versions of our templates / extensions.
Technical support includes:
- 1. Issues from configuring Byjoomla's templates and extensions
- 2. Issues / bugs of templates/extensions not compatible with Browsers
- 3. Templates/extensions and customer's server conflict
- 4. Templates/extensions conflict with third-parties' products
- 5. Templates must be at the initial conditions (delivery conditions) with no significant customization
Customer can choose between 3 support channels: Byjoomla Ticket Support, Forum Support and Direct Mail Support
All support request will be replied within 24 hours.
Please be noted that technical support does not include customization / modification of templates.